Frequently asked

TMS implementation questions, answered plainly

The things freight brokers, carriers and 3PLs actually ask us before starting a custom build — scope, timeline, data, integrations, cost, ownership, support and risk.

Scope & customization

Will it actually fit how we run freight?

Timeline & delivery

How fast does this actually move?

Data & migration

What happens to everything we already have?

Integrations

Will it talk to the tools we already pay for?

Cost & ownership

What does it cost and who owns it?

Support & change

What happens after go-live?

Risk & security

How do we know this works?

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TMS implementation questions, answered plainly

Will it actually fit how we run freight?

Will the system match our existing workflow, or do we have to change how we operate?

Can you handle specialized freight — reefer, flatbed, hazmat, oversized, intermodal?

How much is configurable versus built from scratch?

Can we start with core dispatch and billing, then add modules later?

What if we have both brokerage and asset operations?

How fast does this actually move?

How long does implementation take?

What do you need from us, and how much of our time does it take?

Can we see something working before we commit to the full build?

What happens on go-live day?

What happens to everything we already have?

Can you migrate our current data?

How clean does our data need to be?

Do we keep access to our historical records?

Will it talk to the tools we already pay for?

Which systems can you connect to?

What about EDI with our shipper customers?

What if a vendor we use doesn't have an API?

What does it cost and who owns it?

What does a build cost?

What drives the price above $10k?

What does 'own the IP' actually mean?

Can we pay monthly instead of one lump sum?

How does this compare to per-seat SaaS over five years?

What happens after go-live?

What does the monthly fee cover?

Who do we call when something breaks at 2am?

How do we get changes made later?

What if we outgrow the original scope?

How do we know this works?

What if the system doesn't work the way we expected?

How do you handle uptime, backups and security?

What happens if we stop working with you?

How do you handle training and adoption?

Still have a question about your operation?